Shipping policy

Shipping Policy

At Hope & Scripture Scoops, we are happy to offer free shipping on all orders. Please review the details below to understand how shipping is handled.

Free Shipping

All orders placed through our website include free standard shipping unless otherwise stated.

We do not charge additional shipping or handling fees at checkout.

Order Processing Time

Orders are typically processed within 1–5 business days (excluding weekends and holidays).

During high-volume periods, launches, or live events, processing times may be extended.

Shipping Timeframes

Once an order has shipped, delivery times are estimated and not guaranteed.

Estimated delivery times:

  • Standard shipping: 3–7 business days after shipment

Delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volume

Tracking Information

Tracking information will be provided once your order ships.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses

  • Delays or non-delivery caused by address errors

If an order is returned to us due to an incorrect address, reshipment may require additional processing time.

Delivered but Not Received

If tracking shows your order as delivered but you have not received it:

  • Contact the shipping carrier directly

  • Check with neighbors or your local post office

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

Lost or Damaged Packages

If your order arrives damaged or is confirmed lost in transit, contact us within 48 hours of delivery (or expected delivery date) with clear photo evidence or carrier confirmation.

Approved resolutions may include:

  • Replacement

  • Store credit

  • Refund (at our discretion)

Return Shipping Costs

If a return is approved:

  • Return shipping costs are the responsibility of the customer

  • We do not provide prepaid return labels

  • Original shipping costs are non-refundable

Because all orders ship free, shipping costs are absorbed by us and will not be reimbursed for any returns.

Shipping Delays

We are not responsible for delays once the order has been handed over to the shipping carrier.

Free shipping does not include expedited or guaranteed delivery unless explicitly stated.

Contact Us

For shipping-related questions, contact us at:
📧 contact@hopeandscripturescoops.com