Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Contact@hopeandscripturescoops.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact@hopeandscripturescoops.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@hopeandscripturescoops.com.

Refund & Return Policy

At Hope & Scripture Scoops, each order is a mystery experience, carefully prepared and packaged with intention. Because our products are blind-selection mystery scoops, please review this policy before purchasing.

All Sales Are Final on Mystery Scoops

Due to the mystery and randomized nature of our products, all sales are final. We do not offer refunds or returns for:

  • Change of mind

  • Personal preference

  • Dislike of items received

  • Expectation mismatch

  • Duplicate items

  • Failure to read product descriptions

By completing a purchase, you acknowledge and accept that the contents are randomly selected and not guaranteed to include specific items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, we will make it right.

To be eligible:

  • Contact us within 48 hours of delivery

  • Provide clear photo evidence

  • Items must be unused and in original packaging

Once approved, we may offer:

  • A replacement

  • Store credit

  • A refund (at our discretion)

Lost or Missing Packages

If tracking shows your order as delivered but you cannot locate it, please contact the shipping carrier first.

If a package is confirmed lost in transit, we will work with you to determine an appropriate resolution.

We are not responsible for:

  • Carrier delays

  • Incorrect or incomplete addresses provided at checkout

Returns

Returns are not accepted for mystery scoops unless approved due to damage or fulfillment error. Unauthorized returns will not be refunded.

Free Shipping Policy

All orders include free shipping.
Because shipping costs are absorbed by us:

  • Original shipping costs are non-refundable

  • If a refund is approved, the refunded amount may exclude shipping value

Contact Us

If you have questions or concerns, contact us at:
📧 [your business email]

We appreciate your support and aim to ensure every experience is handled with care and integrity.